Marketing and Customer Service Expert | New York Times Bestselling Author
Jay Baer is the world’s most retweeted person among digital marketers. A renowned business strategist, keynote speaker, and the New York Times bestselling author of five books, including Hug Your Haters, Jay shows audiences how to use technology as an unfair marketing and customer service advantage, helping them gain more customers and keep those they’ve already earned.
Jay draws on more than 23 years of experience as a strategist for organizations and companies like The United Nations, Cisco, and Nike, with the entrepreneurial knowledge he gained as founder of five multi-million dollar companies. He has also advised more than 700 companies since 1994, including for Caterpillar, Allstate, and 33 of the FORTUNE 500.
In the media, Jay contributes articles to Inc., Entrepreneur, and Forbes.com, and has appeared in outlets including USA Today, AdAge, MSNBC, Fast Company Magazine, NPR, CBC, and Inc. Magazine, among many others. He is also the host of the popular Social Pros podcast, which was named the “Best Marketing Podcast” in the 2015 Content Marketing Awards.