Session Presented By:
About this session:
Tuesday January 29th, 2019
09:00 AM - 10:00 AM Halls G & H
Haters aren’t your problem…ignoring them is. If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity. In this eye-opening presentation, Jay reveals brand-new, proprietary research into The Science of Complaints – why and where your customers complain, and how to turn customer service into a marketing advantage.